Privacy Policy for BrambleBrook Wash

At BrambleBrook Wash, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our site and services, which include exterior and interior car cleaning, eco-friendly hand wash, mobile car wash services, detailing and polishing, and fleet vehicle maintenance.

1. Information We Collect

We collect various types of information in connection with the services we provide, to offer you the best possible experience.

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you book a service, make an inquiry, or interact with our online platform. This may include your name, address, email address, phone number, and vehicle details (make, model, license plate).
• Payment Information: When you make a payment for our services, we collect necessary transaction details. Please note that we do not store full credit card details on our servers; these are processed securely by third-party payment processors compliant with industry standards.
• Usage Data: We may collect information about how you access and use our site, such as your IP address, browser type, pages viewed, time spent on pages, and referring URLs. This helps us understand user behaviour and improve our online platform.
• Communication Data: Records of your communications with us, including emails and phone calls, may be kept to help us manage your inquiries and improve our customer service.

2. How We Use Your Information

The information we collect is used for various purposes to provide and improve our services:

• To provide and deliver the automotive services you request, including scheduling, performing, and confirming car washes and detailing.
• To process your transactions and send you related information, including confirmations and invoices.
• To communicate with you about your appointments, services, offers, and to respond to your inquiries and feedback.
• To improve and personalize your experience on our site and to develop new services.
• To monitor and analyze trends, usage, and activities in connection with our services.
• To comply with legal obligations and to protect our rights and property.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal identifiable information to outside parties without your consent, except in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our site, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and comply with data protection regulations. This includes payment processors, marketing platforms, and IT service providers.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, encrypted communications, and restricted access to data. Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

In accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided below.

6. Cookies

Our site uses "cookies" to enhance your experience. Cookies are small files placed on your device through your web browser that enable our systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits, compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:

• BrambleBrook Wash
• 1290 Heathfield Road
• Unit 3A
• Cambridge, Cambridgeshire
• CB1 3DZ
• United Kingdom